Effective Date: [Insert Date]

At Fashion Court UAE, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our refund policy carefully before initiating a return or refund request.

1. Refund Eligibility

You may request a refund within 14 days of receiving your order, provided that:

• The item is unused, unworn, unwashed, and in its original condition
  
  
• Original tags and packaging are intact
  
  
• A valid order number and proof of purchase are provided
  
  
• The item is not on our non-refundable items list (see below)
  
  

2. Non-Refundable Items

The following items are not eligible for refund:

• Sale or discounted items
  
  
• Lingerie and undergarments
  
  
• Accessories (such as jewelry, hats, scarves)
  
  
• Customized or personalized products
  
  
• Gift cards
  
  
• Items marked “Final Sale”
  
  

3. How to Request a Refund

To begin the refund process:

1. Email us at info@thefashioncourtuae.com

with:

• Your order number
  
  
• The item(s) you wish to refund
  
  
• The reason for the refund
  
  
• A photo (if the item is defective or incorrect)
  
  

1. Our team will respond within 1–2 business days with instructions.
   
   
2. Once approved, return the item to the provided address using a trackable shipping method.
   
   

Refunds will not be processed for items returned without prior approval.

4. Refund Processing Time

• Once your return is received and inspected, we’ll notify you of the status.
  
  
• If approved, your refund will be issued to your original payment method within 5–10 business days.
  
  
• Shipping fees and cash-on-delivery charges (if any) are non-refundable.
  
  

5. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account or credit card statement
  
  
• Then, contact your bank or payment provider—processing may take time
  
  
• If you still have issues, email us at info@thefashioncourtuae.com
  
  

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 48 hours of delivery
  
  
• We’ll arrange a replacement or issue a full refund (including return shipping costs)
  
  

7. Contact Us

If you have any questions about our refund policy or need assistance:

Email: info@thefashioncourtuae.com
Phone: +971 [insert number]
Hours: 8:00 AM – 8:00 PM (Gulf Standard Time), 7 days a week