Effective Date: [Insert Date]

At Fashion Court UAE, we aim to deliver your fashion essentials quickly, safely, and affordably. Please read our shipping policy for all the details on delivery times, fees, and service areas.

1. Delivery Areas

We currently ship to:

• All Emirates across the UAE
  
  
• Select GCC countries (optional: list if needed)
  
  
• International destinations (upon request or as specified at checkout)
  
  

2. Shipping Timeframes

Location

Estimated Delivery Time

Within UAE

1 – 3 business days

GCC Countries

3 – 7 business days

International

7 – 14 business days (varies)

Orders are processed Monday to Saturday (excluding UAE public holidays).

3. Shipping Fees

• UAE Orders: Free shipping on orders over AED 200. A flat AED 15 fee applies for orders below AED 200.
  
  
• GCC Orders: Shipping rates calculated at checkout.
  
  
• International Orders: Rates and duties depend on location and order value.
  
  

4. Order Processing

• Orders placed before 2:00 PM GST will typically be processed on the same business day.
  
  
• Orders placed after 2:00 PM will be processed the next business day.
  
  
• Once your order is shipped, you’ll receive a tracking number via email or SMS.
  
  

5. Customs, Duties & Taxes

For international shipments:

• Fashion Court UAE is not responsible for customs delays or any additional duties or taxes imposed by your local government.
  
  
• All applicable charges are the responsibility of the recipient.
  
  

6. Delivery Attempts

• For UAE deliveries, our courier partner will attempt delivery twice.
  
  
• If delivery fails, the package may be returned to us, and re-delivery fees may apply.
  
  

7. Incorrect Shipping Information

Please ensure your address and contact number are correct when placing your order.

• We are not responsible for delayed or lost deliveries due to incorrect or incomplete information.
  
  
• If you notice an error after placing your order, contact us immediately at info@thefashioncourtuae.com
  
  

8. Delayed or Missing Orders

If your order is delayed or hasn’t arrived:

• First, check your tracking link or contact the courier.
  
  
• Still need help? Contact us at info@thefashioncourtuae.com with your order number, and we’ll investigate promptly.
  
  

9. Contact Us

For shipping questions or delivery concerns:

Email: info@thefashioncourtuae.com
Phone: +971 [insert number]
Support Hours: 8:00 AM – 8:00 PM GST, 7 days a week