Effective Date: [Insert Date]

We want you to love what you ordered! If for any reason you are not completely satisfied with your purchase, Fashion Court UAE offers a hassle-free return and exchange policy.

1. Eligibility for Returns

We accept returns and exchanges within 14 days of the delivery date, provided that:

• The item is unworn, unused, unwashed, and in its original condition
  
  
• All tags are still attached
  
  
• The item is returned in the original packaging
  
  

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale and clearance items
  
  
• Undergarments and lingerie
  
  
• Accessories (e.g., earrings, headwear, etc.)
  
  
• Customized or made-to-order items
  
  
• Items marked as "non-returnable" at the time of purchase
  

3. How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at info@thefashioncourtuae.com with the following:
   
   

• Your order number
  
  
• The reason for return or exchange
  
  
• Photos (if the item is damaged or incorrect)
  
  

1. Our team will respond within 1–2 business days with next steps.
   
   
2. Once approved, send the item back using a trackable courier.
   
   

Please do not return items without prior approval.

4. Return Shipping Costs

• Customers are responsible for the return shipping fees unless the item was damaged or incorrect.
  
  
• In case of a defective or wrong item, we will cover the return shipping costs and offer a full refund or exchange.
  
  

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
  
  
• Approved returns will be refunded to your original payment method within 5–10 business days.
  
  
• Shipping charges are non-refundable, unless the return is due to our error.
  
  

6. Exchanges

• Exchanges are subject to availability.
  
  
• If the requested item is out of stock, we will offer a store credit or refund instead.
  
  

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank account or credit card statement again.
   
   
2. Contact your payment provider—there may be a processing delay.
   
   
3. If the issue persists, contact us at info@thefashioncourtuae.com
   
   

8. Contact Us

For any return or exchange inquiries, reach out to:

Email: info@thefashioncourtuae.com
Phone: +971 [insert number]
Hours: 8:00 AM – 8:00 PM (Gulf Standard Time), 7 days a week